Phoenix Business Group - Consumer Protection Services

Phoenix Business Group
Consumer Advocacy Services
e-mail: consumer@consumer-protection.com
telephone: 1-800-TRUSTEE
address: 1275 Fourth Street Santa Rosa, CA 95404

John Metz
e-mail: jmetz@consumer-protection.com

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Mr. Metz' Background

Founder, in 1979, and President of Phoenix Business Group ("PBG"), a Consumer Protection and Advocacy Services Company.

Founding Director and, currently, Chairman of the Board of the California Consumer Health Care Council, a 501(c)(3) non-profit public benefit corporation, which advocates on behalf of health care consumers as individuals and a class.

Principal drafter of insurance and health care consumer protection legislation that has appeared on the California ballot.

Since 1970, President of Phoenix Construction Company, which for years specialized in doing insurance / damage repair work.

California licensed General Contractor and Real Estate Agent.

A developer and builder of residential and commercial real estate projects.

In the course of his career, Mr. Metz has been involved with, reviewed, analyzed, prepared estimates for or been responsible for the repair of thousands of damaged properties in which insurance was an issue, including many arising out of the Northridge and subsequent Southern California earthquakes.

In 1991, he was appointed, by the California Insurance Commissioner, to the Unfair Claims Practices Task Force and has participated in the drafting of both the original and all subsequent amendments to the Fair Claims Settlement Practices Regulations (California Code of Regulations, Title 10, Chapter 5, Subchapter 7.5, Section 2695 et seq.) that currently govern the claims practices of most insurers in California.

Since 1995, Mr. Metz has worked with the California Department of Insurance on issues affecting consumer rights, including the application of the 12-month time to sue provision and Insurance Code violations by insurers arising out of the Northridge and subsequent Southern California Earthquakes.

In 1997, the California Insurance Commissioner issued a Finding that Mr. Metz has worked for many years as an advocate representing the interests of consumers.

He has testified or provided input, on behalf of consumers, on consumer, insurance and health care related matters being considered by, among others, the California Department of Insurance, California Appellate Courts, California Supreme Court, California State Assembly, California State Senate, Office of the Consumer Advocate of the City of New York, and Government agencies in Mississippi and Texas.

Mr. Metz is the former Chairman of the Committee for HMO / Health Insurer Honesty & Accountability

He served on the State Advocacy Committee of the American Diabetes Association.

Mr. Metz is Past President of the Occidental Chamber of Commerce.

He has been retained as an expert consultant and witness in matters relating to insurance, real property, construction, health care and claims practices.

e-mail: jmetz@consumer-protection.com

Phoenix Business Group
e-mail: consumer@consumer-protection.com
telephone: 1-800-TRUSTEE
address: 1275 Fourth Street Santa Rosa, CA 95404

Consumers face many daunting challenges in today's
increasingly complex and sophisticated world.

PBG has many years of experience in the real estate, construction and development businesses, the insurance claims process, insurance law, health care related issues and acting as an advocate for consumers in matters relating to real property, insurance, health care and the law.

PBG does its best to provide useful services and up to date information regarding issues that consumers may have to deal with when some unforseen event causes them to call upon an HMO, health insurer or other insurance company to fulfill its promises, or when
a consumer has need of other professional services relating to the construction, ownership, management, maintenance, repair or financing of real property. In the consumer's behalf, PBG attempts to find and negotiate with experienced professionals who may be able to fill the consumer's needs. PBG also provides consulting services and
expert testimony for both consumers and professionals.

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